Jilibay Casino FAQs - Frequently Asked Questions
Welcome to the jilibay casino FAQ section. Here you'll find answers to the most common questions about our platform, games, bonuses, and services. If you can't find what you're looking for, please contact our 24/7 customer support team.
Registration & Account
How do I register at Jilibay Casino?
Registering at jilibay casino is simple. Click the Register button, fill in your mobile number, create a password, and verify your account via SMS. The entire process takes less than 2 minutes.
What documents do I need for verification?
For account verification, you'll need a valid government-issued ID (passport, driver's license, or national ID) and proof of address. This ensures the security of your account and enables withdrawals.
Can I have multiple accounts?
No, jilibay casino allows only one account per person. Multiple accounts violate our terms of service and may result in suspension. If you accidentally created multiple accounts, contact support for assistance.
What is the minimum age requirement?
You must be 21 years or older to play at jilibay casino. We conduct age verification during the registration process to ensure compliance with Philippine gaming laws.
Deposits & Withdrawals
What payment methods are available?
Jilibay casino supports GCash, PayMaya, major Philippine banks (BDO, BPI, Metrobank), and cryptocurrency (USDT). All methods are secure and processed quickly.
What is the minimum deposit?
The minimum deposit at jilibay casino is ₱100. There are no fees charged by us for deposits, though your payment provider may have their own charges.
How long do withdrawals take?
E-wallet withdrawals (GCash, PayMaya) typically process within 15 minutes to 2 hours. Bank transfers take 1-3 business days. VIP members enjoy faster processing times.
What is the minimum withdrawal?
The minimum withdrawal amount is ₱200. You must complete wagering requirements on bonuses before requesting a withdrawal.
Games & Software
What game providers are available?
Jilibay casino features games from JILI Gaming, Pragmatic Play, PG Soft, Evolution Gaming, Microgaming, and many more top providers. We regularly add new games to keep our library fresh.
Can I play games for free?
Yes! Most of our jilibay casino games offer demo mode where you can play for free without risking real money. This is perfect for learning game mechanics and testing strategies.
Are the games fair?
Absolutely. All jilibay casino game outcomes are determined by certified Random Number Generators (RNGs) that are regularly tested by independent agencies like iTech Labs and GLI.
What are RTP percentages?
RTP (Return to Player) indicates the theoretical payout percentage of a game. Most jilibay casino slot games have RTPs between 95-98%. Check individual game information for specific RTP values.
Bonuses & Promotions
How do wagering requirements work?
Wagering requirements indicate how many times you must play through bonus funds before withdrawal. For example, a ₱1,000 bonus with 30x wagering requires ₱30,000 in total bets. Different games contribute differently to wagering.
Can I withdraw bonus money immediately?
No, bonus funds must meet wagering requirements before they can be withdrawn. You can track your progress in the bonus section of your account.
What is the VIP program?
Our VIP program rewards loyal players with exclusive benefits including higher withdrawal limits, personal account managers, special bonuses, and faster withdrawals. Earn points by playing jilibay casino games to climb VIP levels.
How often are promotions updated?
We update our promotions regularly with new offers weekly. Check the promotions page frequently and subscribe to our newsletter to stay informed about the latest deals.
Technical Support
How do I download the mobile app?
Visit our website on your mobile device and follow the download instructions. The jilibay casino app download is available for Android devices. iOS users can access our mobile-optimized website.
What if I forget my password?
Click "Forgot Password" on the jilibay casino login page, enter your registered mobile number, and follow the instructions to reset your password.
How can I contact customer support?
Our support team is available 24/7 via live chat, email ([email protected]), or phone. We also have a comprehensive help section with guides and tutorials.
Is my personal information safe?
Yes, we use 256-bit SSL encryption to protect all data transmissions. Your information is stored securely and never shared with third parties.
Responsible Gaming
How do I set deposit limits?
Log in to your account, go to Settings > Responsible Gaming, and set daily, weekly, or monthly deposit limits. These take effect immediately.
What is self-exclusion?
Self-exclusion allows you to temporarily or permanently close your account. Choose from 24 hours to permanent exclusion. Contact support for assistance.
Where can I get help for problem gambling?
We partner with BeGambleAware Philippines to provide support resources. Visit our responsible gaming page or contact support for confidential assistance and counseling referrals.
Need More Help?
If you couldn't find the answer to your question in our FAQs, don't worry. The jilibay casino support team is here to help you 24/7. We pride ourselves on providing fast, friendly, and professional assistance to all our players.
You can also check our Features page for more information about what makes jilibay casino special. Whether you need help with jilibay casino app download apk, understanding game rules, or resolving technical issues, we're just a click away.